For Competent Authorities
This page explains how law enforcement and other competent authorities can request information from Obmenkin. We provide information only in response to an official request that has a lawful basis.
1.Who can submit a request
- 1.1A competent authority is a person or organization that a state, a municipality or a similar body has lawfully tasked with requesting information or conducting investigations.
- 1.2A request must have a lawful basis and comply with applicable law.
- 1.3We do not act on requests that do not comply with the law or with these requirements.
2.How to submit a request
- 2.1To submit a request, contact us on Telegram at @adm_obmenkin and we will provide the official channel for transferring documents.
- 2.2The request must be written in English and sent from an official email address that clearly belongs to the authority. We will reply to that address.
- 2.3Include in the request: full details of the authority; the name and identification details of the responsible officer; the authority's official email address, postal address and phone number; the legal basis; a clear description of the information you need.
- 2.4To help us find the data faster, attach the transaction details: the order number, transaction hash, wallet address, amount or any other details you know.
- 2.5The request must be signed by an authorized person.
3.What we can provide and when
- 3.1For an order, we may hold: the order number and status, the deposit and receiving addresses, transaction hashes and amounts, transaction times, IP address and browser data, AML check results and, if verification took place, the verification materials.
- 3.2We hold clients' names and contact details only if verification took place; in that case, they come from the verification documents.
- 3.3We need at least 30 business days from receipt to process a request.
- 3.4We gather information as fully as we can but do not guarantee its accuracy or completeness: errors may occur due to human error or hardware and software failures.
- 3.5Correspondence about requests is confidential and may be used only for the purposes of the request.